November 24, 2025
The holiday season can be overwhelming without technology hiccups complicating matters. Your customers are squeezing in last-minute tasks, your staff is balancing family commitments, and expectations are sky-high. The last thing you want is avoidable tech errors that frustrate everyone.
Consider this your essential Holiday Tech Manners Handbook—because no business wants to be that one that spoils someone's day.
1. Update Your Operating Hours Online Before the First Frustrated Call
Imagine a customer rushing across town on their lunch break because Google shows you're open—only to find the doors locked and lights off. That's the quickest way to turn a loyal customer into a frustrated foe.
Where to update your hours:
- Google Business Profile—your primary listing
- Facebook, Instagram, Yelp—every social platform where customers might look
- Your website's banner showcasing holiday hours clearly
- Apple Maps—yes, many still rely on it
Example message: "Happy Holidays! We'll be closed from Thursday, Nov. 28 through Sunday, Dec. 1 to enjoy time with family. We'll reopen Monday morning—likely a little turkey-drowsy but ready to assist you!"
2. Craft Approachable Out-Of-Office Replies That Feel Human
When you're offline, don't leave your customers hanging in email limbo wondering if you vanished for good. An effective auto-reply acts like a warm receptionist—professional, yet personable.
Sample auto-response: "Thanks for getting in touch! Our office is closed for Thanksgiving from Nov. 28 to Dec. 1. We'll reply promptly once we're back and caffeinated. For urgent issues, call our support at (XXX) XXX-XXXX. Wishing you a fantastic holiday!"
3. Keep Your Out-Of-Office Notices Brief—Skip the Travel Diary
Stick to the essentials. Customers don't need to hear about Aunt Carol in Denver, your manager's Cancún trip, or Bob's Friendsgiving adventures.
Beyond oversharing, excessive details can create security concerns. Focus on closure dates, response times, and alternate contacts. Save personal stories for your social channels.
4. Test Phone Systems Ahead of Peak Holiday Use
Holiday callers tend to be hurried and stressed. Ensure your voicemail greeting aligns perfectly with your schedule and routes callers effectively.
Pro tip: Dial your own number—you might be surprised how often greetings are outdated.
Sample voicemail script: "You've reached [Business Name]. We're currently closed for the holiday weekend. Please leave a message, and we'll get back to you Monday morning. For urgent matters, press 1 to reach our on-call team. Happy Holidays, and thank you for your patience!"
5. Clearly Communicate Shipping Cut-Off Dates to Avoid Last-Minute Stress
For businesses handling shipments or deliveries, prompt and clear communication about order deadlines is vital. Display these dates prominently online and remind customers via email.
Late packages cause frustration; missed expectations harm relationships. No one wants to explain why their anniversary gift didn't arrive on time.
In Summary: Polite Tech Practices Lead to Happy Customers and Thriving Business
Holiday tech etiquette is straightforward: set expectations clearly, communicate warmly, and respect your customers' time. These simple updates can prevent frustration and keep your reputation shining bright.
Remember: Your goal isn't just to dodge issues—it's to make your customers feel valued, even when you're away.
Need assistance ensuring your systems and customer experience stay seamless this holiday season? Call us at 252-240-3399 or click here to schedule your free 15-Minute Discovery Call. Let's explore easy solutions to keep your business running smoothly while you enjoy a well-earned break.
